NeuroPath — Support

Last updated 6 August 2026

Something not working, or a question the app doesn't answer? Email us and a person will read it.

Before you write

If you tell us the following, we can usually answer in one reply instead of three:

• Your device and OS version (e.g. iPhone 14, iOS 18.2)
• The app version, shown at the bottom of Settings
• What you expected to happen, and what happened instead
• A screenshot, if it's something you can see

Please don't send passwords. We will never ask for one.

Delete your account

You can delete your account yourself, at any time, from inside the app:

1. Open Settings
2. Scroll to Delete account
3. Confirm

Deletion is immediate and permanent. It erases your habits, logs, recovery records, any health data we stored, your sessions and your account itself. There is no grace period and no archived copy, beyond ordinary encrypted infrastructure backups that age out on their own cycle. We cannot restore a deleted account.

If you can't get into the app — a lost guest account, for example — email support@getneuropath.com and we will delete it for you.

Manage or cancel your subscription

Subscriptions are billed by Apple or Google, not by us, so they are cancelled in your store account rather than in NeuroPath:

• iPhone or iPad: Settings → tap your name → Subscriptions → NeuroPath
• Android: Play Store → profile picture → Payments & subscriptions → Subscriptions → NeuroPath

Cancelling stops the next renewal; you keep premium features until the period you've paid for ends. Refunds are handled by the store that took the payment — Apple or Google — and we cannot issue them on their behalf.

Deleting your account does not cancel a subscription. Cancel it in the store first, or it will keep renewing.

Trouble signing in

Use Forgot password on the sign-in screen and we'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder before writing to us.

Guest accounts are the one case we can't recover. A guest account has no email attached, so if you lose access to the device there is no way to prove it was yours or to sign in again. You can convert a guest account at any time from Settings → Create your account, which keeps everything you've recorded.

Health and screen-time permissions

NeuroPath works without either. If you turned one on and want it off again, revoke it in your device settings — Apple Health or Health Connect for health data, Screen Time or usage access for app limits — and the app carries on with the features that don't need it.

A note on what NeuroPath is